Reporting bugs and players - Wiki - Puria Online
Reporting bugs and players
How to report a bug or a player from inside the game, what happens next, and when to open a support ticket instead.
Found something broken, or a player breaking the rules? Report it from inside the game. It takes a few seconds, your position is sent automatically and every report is read by the staff.
How to report
- Press Ctrl+Alt+R to open the Report window.
- Or right-click a player and choose Report (name): the window opens ready for that player.
Choose the type, write what happened and press Send.
| Type | Use it for |
|---|---|
| Bug | Something that does not work as it should: a wall you can walk through, a quest that does not finish, a wrong price, a crash |
| Player | A player breaking the Rules and Punishments: hunting with a bot, abusing a bug, harassment, scams, an offensive name |
| Other | Anything else the staff should know |
TipReport where you are standing when it is about a place: the staff receives your exact position and can go straight there.
Writing a good report
- Say what happened and what you expected. "The door in the Carlin depot does not open with the key" helps much more than "door bug".
- Steps to repeat it, when you know them.
- For a player: the name, what they were doing and when. Do not fight back or argue: report and move on.
- One problem per report. You can send a new report every minute.
What happens next
Your report goes straight to the staff, with your name, the type, your text and your position. Player reports about automated hunting are always checked in person before anyone is punished. The reported player is not told who reported them.
You will not get an answer inside the game for every report. If you need an answer, or the problem is about your account, open a support ticket.
Support tickets on Discord
On our Discord, the support channel opens a private ticket: a channel only you and the staff can see. Use it for:
- account and login problems,
- points and payments,
- appeals,
- anything that needs a conversation.
CarefulStaff never asks for your password or recovery key, in the game, on Discord or anywhere else. Anyone asking is a scammer: report them.
Frequently asked questions
Is there a reward for reporting bugs?
Reporting is part of playing fair, and it protects you: using a bug, or knowing about a serious one and staying quiet, is punished like bug abuse.
Can I be punished for a report?
Only for a false report made on purpose, or for spamming reports. Honest reports are always welcome, even when they turn out not to be a problem.
The player I reported is still playing. Did it work?
Yes. Every report is read, but cases are checked carefully before any punishment, and punishments are not announced.
Can I report when I am not in the game?
Yes: open a ticket in the support channel on our Discord.